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The rapidly growing complexity of systems combined with the general shortage of able staff has meant that the key day to day business issues have become keeping the existing systems operating with too few skilled staff. Many managers find themselves preoccupied with trying to manage existing systems when they should be focusing on improving the alignment of IT strategy to the business objectives.
Integrating Technology's approach encompasses a set of projects to ensure the success of a Desktop Support Services contract. Specific projects within this service include:
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Design of the service delivery process
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Design of the service delivery measurement
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Managing the transition, operational change and hand-back processes
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