Support Plans
We deliver practical support plans that are tailored to the unique needs of your organisation.
IT support protects you from security risks, server issues, and unforeseen system downtime among a range of other technology-related challenges. In order for an IT plan to be effective, it must cover remote, on-premise, end-user, and emergency service elements.
No matter how big or small your business is Int Tec Solutions has the knowledge and expertise to develop a custom support plan that encompasses these core support areas and provides comprehensive protection for your organisation.
Our Support Plans
 | Basic | Standard | Advanced |
|---|---|---|---|
Support | |||
Guaranteed Response Times | |||
Microsoft App Updates | |||
Managed Anti-Virus / Anti-Malware | N/A | ||
24/7/365 Infrastructure Monitoring | |||
Firewall Updates (Sophos) | |||
Unlimited Remote Support | |||
Unlimited Onsite Support | Billable | ||
Unlimited After Hours Support | Billable | Billable | |
Security | |||
Vulnerability Scan / Penetration Test | Annual | Bi-Annual | Quarterly |
Management | |||
IT Documentation | |||
Monthly Executive Report | |||
Asset & Inventory Management Report | Annual | Annual | Bi-Annual |
IT Budget Preparation | Annual | Bi-Annual | Quarterly |
Technology Business Review Meeting | Bi-Annual | Quarterly | Monthly |
Training | |||
Security Awareness Training | N/A | ||
End User Training Program | Billable | ||
Technology Adoption Session | Bi-Annual | Quarterly | Monthly |
Services | |||
Monthly Human Backup Testing | |||
BDR as a Service | N/A | ||
Simulated Mock BDR Test | Billable | Quarterly | Quarterly |
Interested in Support Plans ?
Enquire below and one of our team will be in touch
Or call us today on (03) 5022 0000
We are your dedicated IT support partner, focused on taking care of your infrastructure, while you take care of business.
CASE STUDIES
We pride ourselves to be the regions #1 trusted IT partner in delivering exceptional quality of ICT Services
Delivering Managed IT for Tasco Petroleum
The client runs a hybrid cloud with a reliance on both on premise and cloud applications. As the reliance on the internet grew the frequency of staff reporting speed issues also grew.
Meeting the growing IT demands for a private health provider
The board of SCHS needed an IT provider that could assist with the entire process, including the consultation and planning activities, comprehensive project management, and the actual implementation of equipment rolled out in a timely manner.
Talk with the best rated Managed IT Service Provider In North East Victoria
Learn more about the difference Int Tec Solutions can make to your organisation. Call us on (03) 5022 0000